Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.joliemaisonlondon.com (“ The Site”).

Browsing The Site

When you visit The Site we automatically collect information about your device which helps to power our site analytics, including: Information about your browser, network and device, web pages you visited prior to coming to this website, IP address and some of the cookies that are installed on your device. This information may also include details about your use of this site, including: clicks, internal links, pages visited, scrolling, searches and timestamps. We refer to this automatically-collected information as “Device Information” and share this information with Squarespace, our site analytics provider, to learn about site traffic and activity.

 

Device information:

1.       Cookies: this site uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

·         These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this site to you.

·         These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.

For more information about cookies, and how to disable cookies, visit www.allaboutcookies.org.

2.       Log files : These are used to track actions occurring on the site and collect data including your IP address, browser type, Internet service provider, referring/exit pages and date/time stamps.

3.       Web beacons, tags, and pixels: These are electronic files used to record information about how you browse the site.

 

Creating an account:

If you create a customer account on this site, we collect information to improve our checkout experience and customer service. This information may include your; billing and shipping address(es), details about your orders (for example, your shirt size), email address, name and phone number. We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

 

Making a purchase:

When you make a purchase, or attempt to make a purchase, through the site we collect information from you to help us fulfil your order. This includes your name, billing address, shipping address, email address, phone number and payment information including payment card details. We refer to this information as “Order Information”.

We may also use this information to:

·         Communicate with you;

·         Screen our orders for potential risk or fraud; and

·         When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services

 

Sharing your Personal Information:

We consider your Personal Information to be a combination of your Device Information and Order Information. We will only share your Personal Information with third parties listed in this Privacy policy. For example, we use Squaredspace to power our online store. We also use Google Analytics to help us understand how our customers use the Site. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

Communications:

Abandoned basket emails; if you have signed up to our database, you’ll receive an automated email within 24 hours after you abandon your shopping basket, if all of the following occur:

  • You enter your email address at checkout, or are logged into your Customer Account

  • You add a product which is in stock to your shopping cart

  • You close your browser or leave this website without completing your purchase

You can unsubscribe from these messages at the bottom of the email. The email will link back to this site, where you can pick up where you left off and complete your purchase.

Marketing emails; we may send you marketing emails if you have choose to subscribe to our data, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

 

Order and account emails; we may email you with messages about your order or account activity. For example, we may email you to tell you that: you’ve created a Customer Account, your Customer Account password has been reset or updated, you’ve made a purchase or that your order has shipped. It’s not possible to unsubscribe from these messages. We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

 

Advertising:

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

You can opt out of targeted advertising by using the links below:

  • Facebook: https://www.facebook.com/settings/?tab=ads

  • Google: https://www.google.com/settings/ads/anonymous

  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

Do not track:

Please note that we do not alter our site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights:

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information can be transferred outside of Europe, including to Canada and the United States.

Data retention:

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes:

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us:

 For more information about our privacy practices or if you have questions or queries , please contact us by email at hello@joliemaisonlondon.com.

 

Jolie Maison London

[Re: Privacy Compliance Officer]